Responding to Floods Without Fear of Wind and Rain, GAC Trumpchi's Comprehensive Services Safeguard the Journey Home

Recently, many regions across the country have experienced extreme rainfall, resulting in severe flood situations that deeply concern GAC Trumpchi and all sectors of society. In response to the sudden emergency, GAC Trumpchi promptly took action, launching the Super Butler 520 Service and ten care initiatives for vehicle owners affected by the heavy rain disaster, providing a strong support system for owners amid the storm.

Since July, many provinces and cities across the country have been hit by extreme heavy rainfall, resulting in a large number of Trumpchi owners experiencing water damage or external damage to their vehicles. In response to the disaster, GAC Trumpchi immediately activated its emergency rescue plan and mobilized local dealerships to take the lead in frontline rescue efforts. Even though some dealerships themselves suffered severe damage from power outages and flooding—rendering them unable to operate normally—they still insisted on responding to owners' needs as quickly as possible, making every effort to protect customers' property. Through these concrete actions, they truly embodied the commitment of "weathering the storm together."

To efficiently address customer requests, GAC Trumpchi has swiftly launched the Super Butler 520 service. The 7×24-hour online "Super Butler" team achieves a highly efficient service loop with 5-second rapid response and 2-hour problem resolution, ensuring a "zero negative review" service standard. In addition, customer service staff at the Direct Service Center are on duty around the clock. Through a centralized dispatch mechanism, owners’ requests for phone assistance and vehicle E-CALL emergency help are quickly converted into rescue actions, ensuring that every call for help receives a prompt response.

GAC Trumpchi dealerships nationwide have simultaneously launched ten owner care initiatives to comprehensively address post-disaster vehicle maintenance and usage needs: providing a fast-track repair green channel and free urban towing rescue services to solve travel difficulties caused by vehicle damage; offering free full-vehicle inspections, interior sterilization and disinfection, air conditioning system cleaning, and air conditioning filter replacement services to ensure vehicle safety after the disaster; additionally granting Qixing Wuyou benefits, substitute vehicle subsidies, and major accident repair subsidies to reduce owners' financial burdens and travel inconveniences; and specifically launching special support for used car trade-ins for disaster-affected vehicles.

Even though most local dealerships themselves encountered power outages, flooding, and other impacts, with some stores forced to suspend operations due to severe damage, GAC Trumpchi still immediately activated a comprehensive resource coordination mechanism when facing vehicle owners' roadside assistance requests. Overcoming their own difficulties caused by the disaster, they rushed to the rescue sites at high speed, protecting vehicle owners' property with the fastest response, making the "Trumpchi presence" the most reassuring sight amid the heavy rain.

For owners of water-damaged vehicles, GAC Trumpchi is offering a special privilege for exchanging for a new car: From August 1 to September 30, 2024 (based on invoice date), exchanging for a new Trumpchi brand car can enjoy a warm-hearted subsidy of 3,000-5,000 RMB, providing actual discounts to alleviate the pressure of post-disaster vehicle replacement for the owners.

In the face of extreme weather challenges, GAC Trumpchi has taken swift action in flood prevention and disaster relief, demonstrating responsibility through rapid response, comprehensive care measures, and professional service capabilities to provide practical assistance to affected car owners. This sense of duty and warmth in times of crisis not only showcases the social responsibility of a national enterprise, but also allows car owners to feel reassured that "with Trumpchi by your side, there is no fear of wind or rain." Looking ahead, GAC Trumpchi will continue to monitor the flood prevention and disaster relief situation, working together with local dealerships to provide dedicated post-disaster support services, and stand united with car owners to overcome difficulties together.