Breaking Convention: DEKUMA's 2-Year Warranty Service System Leads the Way in Industry Service Upgrade

On September 19, 2025, the 23rd China International Rubber Technology Exhibition came to a successful conclusion. Dekuma launched its DEKUMA FULL SERVICE 2-Year Warranty Service System with the theme "2-Year Warranty Service · Reliable and One Step Ahead." This groundbreaking initiative broke industry norms and instantly ignited enthusiasm at the venue, becoming one of the focal points of the exhibition.

Since its launch, the Dekuma exhibition booth has maintained high popularity, with a steady flow of visitors. Among the audience, some are stopping to inquire about the hardcore performance of high-performance rubber machine equipment, while many customers are visiting specifically to gain in-depth knowledge about the newly released DEKUMA FULL SERVICE 2-year warranty service system.

Everyone's focus is highly consistent: how Dekuma, with its solid commitment to "Reliable Ahead," provides partners with long-term efficient assurance and creates a more secure overall production solution.

After in-depth communication with the business personnel about equipment performance and details of the new service system, multiple customers have given sincere praise. One customer straightforwardly remarked, "Dekemo's warranty over the past two years is not just an empty promise; it is a real guarantee! It not only provides more peace of mind but also significantly reduces maintenance costs in the long run."

Some customers have compared their past experiences and expressed: "In the past, when equipment malfunctioned, we were always worried about slow responses and production delays. Now, not only does DecoMo solve problems professionally and efficiently, but they also help us identify potential issues in advance and prevent failures. This kind of 'thinking ahead' service really resonates with us."

One of our partners praised the long-term value: "Dekuma is not just about selling equipment; they truly consider our long-term production benefits. With the full-service system in place over the past two years, our expansion has been more stable and our competitiveness stronger. This is what a reliable partner should be like!"

In fact, this release by DecoMoDEKUMA FULL SERVICE 2-Year Warranty Service SystemIt precisely aims at the long-term pain point of "scarcity of quality after-sales service" in the industry.

The service system, centered around a warranty service lasting up to two years, can significantly reduce the total lifecycle cost of equipment. It also enhances customer production efficiency and equipment reliability through more professional, efficient, and rapid response service support, fundamentally helping customers strengthen their overall competitiveness.

DECMO hopes to take this service upgrade as an opportunity to establish a deeper level of long-term trust with customers, ultimately achieving a new development pattern of mutual success and growth.

This innovative service model has also attracted widespread attention from industry media, with several authoritative outlets conducting in-depth reports on Dekemo. Media generally believe that Dekemo's move not only sets a new service benchmark for the rubber equipment industry but also injects new impetus for high-quality development across the field through practical actions, providing important references for the innovation of service models in the industry.

(Media report screenshot)

As the exhibition comes to an end, Decomo's...DEKUMA FULL SERVICE 2-Year Warranty Service SystemIt has not only become a highlight at the exhibition but also a new starting point for and promoting service upgrades in the industry.

In the future, Deca-Mo will continue to focus on "reliability" as its core, ensuring that service commitments are reflected in every piece of equipment and every collaboration. Together with global partners, it will address production challenges and explore new paths for high-quality development in the rubber equipment sector, ensuring that the reputation of "Trustworthy and Reliable, Made by Deca-Mo" continues to resonate both within and beyond the industry.