Tourvest Duty Free (UK) Ltd

This website located at www.kqdutyfree.com ("Website") is owned by Tourvest Duty Free (UK) Ltd (“Tourvest”, "we”, “us, “our”), operated on behalf of Kenya Airways plc (“KQ”). This privacy policy ("Policy") explains how we collect, process and otherwise use your personal data, being information that can identify you as an individual either directly or indirectly. If you do not agree to this Policy, as read with the Website terms and conditions found on this site, please do not use the Website. When you place an order on the KQ Duty Free Shop ecommerce platform, (“www.kqdutyfree.com”) you accept and understand that you are contracting with Tourvest Duty Free (UK) Ltd, and accept that your personal data will be required to conclude transactions on the Website. Your data will be used primarily to provide you with the goods and/or services you have purchased. We retain the data you provide from time to time, including data we collect when you place an order or use our services and facilities. Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification, security, administrative and legal purposes, systems testing, maintenance, marketing (if accepted) and development, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences. For these purposes we may disclose your data to any of the following to the extent required: other companies in the Tourvest or KQ group, other companies involved in providing you with the goods and/or services you have ordered (including our payment gateway service provider, logistics providers and customer service agents), processing companies, our technology suppliers, government and enforcement agencies and credit and charge card companies. This may involve sending your data between different countries, including countries outside the European Economic Area. You have the right to request a copy of any information about you that we may have access to, at any time. You have the right to have that information corrected if it is inaccurate or request to have it removed. To ask for or about your information, please contact us via email at privacy@kqdutyfree.com. If you would prefer to have your information amended, please update your online profile, or contact our Customer Services team via the contact channels below. Your also have the right to lodge a complaint with the relevant data protection regulator if you think we are in breach of any applicable data protection legislation. If the General Data Protection Regulation (EU) 2016/679 ("GDPR") and/or the Data Protection Act, 2018, applies to you, you may contact the Information Commissioner's Officer whose postal address is Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by calling 0303 123 1113. When you use the Website, we may collect certain information that is not personal data such as your operating system, device type and make, browser type and internet service provider. This type of information does not identify you personally. We may also collect personal data that you provide to us. This is any information of a personal nature by which you can be identified as an individual such as your name, postal address, email address, telephone number, home country, postal code, date of birth, gender, age, payment and/or financial details. In particular, we may collect and process the following information (which may include personal data) about you —• information that you provide to us and/or allow the Website to access;• information about your device software and hardware, including the unique internet mobile equipment identity, number of your mobile telephone, the unique integrated circuit card identity number of your SIM cards in your device, your email address, personal internet protocol address, mobile phone number, date and time and country of your device;• your geographic location information based on your mobile network operator's tower details, GPS (Global Positioning System) and/or WIFI communications network location;• information that we may ask you for if you report a problem with our Website;• details of your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access);• information provided by you if you contact us, or if we contact you, and we may keep a record of that correspondence;• information about you when you voluntarily register with us to receive company related alerts, complete our online information request form, complete any user surveys or feedback forms and fill-in job seeker forms;• information about you when you register on the Website to purchase products or place an order; and• your name, email address and country of residence if you would like to receive one of our newsletters or marketing materials. We may use third-party companies to monitor Website traffic, which may, in some instances, store your information, including the personal data you submit to such third parties. We only in very limited circumstances collect and process any special categories of personal data about you such as your race, ethnicity, biometric information or criminal records. Where we process special categories of personal data, we only do so where we have obtained your explicit consent or where such processing is necessary for purposes of carrying out our legal obligations and exercising specific rights in the field of employment and social security law. We take the privacy and security of your data very seriously. To see what steps we take to keep the information you give to us secure, contact us at Privacy@kqdutyfree.com. The Website is not intended for children and we do not knowingly or intend to collect personal data of children. If you are under the age of 18 (eighteen) years old do not use our Website. Because we are constantly improving our sites there may be developments in how we use your data. All such developments will be notified to you via your preferred method of communication or by email. Last updated: September 2022 Tourvest Duty Free (UK) Ltd t/a Tourvest Retail Services