Swan Group Asia Limited

Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Service Team at for complete instructions on how to return the merchandise and receive a replacement. If you discover any damage to the purchased item, you can contact our customer service within 7 days of receiving the product (including weekends and public holidays) to apply for an exchange. Once the application meets the conditions for return or exchange, we will assist in arranging the return or exchange of the relevant product. Late requests will not be entertained. Customer service may request you to provide photos and/or videos to verify compliance with the return or exchange conditions. We only accept returns for the following reasons: Damaged or defective goods Incorrect product received The following situations are not eligible for return or exchange, including but not limited to: i. Product is not in new condition or has been used ii. Product has been washed with water or cleaning agents iii. Product has been intentionally damaged, stained, or is incomplete iv. Color difference between the product and website photos v. Any free gifts vi. Products that have already been returned or exchanged once vii. Change of mind return viii. Products redeemed with shopping credits Personal items (such as masks, sanitizers, PPE personal protective equipment), and all consumables (such as alcohol hand sanitizer) are non-returnable due to hygiene reasons. Gifts and redeemed items cannot be exchanged for cash or other products. Factors such as lighting, mobile or computer display screens may cause color differences in photos; the actual product color prevails. If the same product is sold out, you can exchange it for a product of equal or lower value, or pay the price difference for a higher-value product. No refund will be given for products of lower value (based on the unit price on the day of the return or exchange application).