Hot Products Company Profile Packaging & Shipping FAQ "Are you a factory/manufacturer? " Yes, we are, you will be informed the production status in time. Welcome to visit and have a look at our workshop. "How do you control the quality?" We use high quality raw materials and our products are made in our workshop from monomers to finished product. "Is the glue hazardous?" All of our glues are non-hazardous chemicals. We have many certifications to prove it. "Warranty (Shelf Life) of your product? " most items warranted within 2 years from date of manufacturing unopened at cool(below 26°C), dark and dry place. "Could you supply free samples?" Yes, free samples available within 3-5 working days, customers afford freight only, you can use express account to collect it. "Can we use our own label with our logo/brand?" Yes, as long as the quantity meets our MOQ for customized production. "Can we buy bulk pack and repack in our location?" Yes, totally accepted. "The price seems high for me, any way to reduce the cost?" Yes, you can increase the quantity, or choose bigger unit package, or give up customized ideas(MOQ will be lower) and etc. "What if we receive the cargo and find any items missing or defective?" Please taking video or photo to showing the problem and contact us ASAP, we will check and give you the best solution soon. "Can we be your sole agent/distributor in our location?" Negotiable if you have a good sales network there.