In 2023, Weller Tools has updated their Technical Support, Service, and Repairs Weller products are made of the highest quality. However, should a defect occur or service become necessary, please contact us: Phone: 866.498.0484 e-Mail: weller-na@weller-tools.com CONTACT FORMS on Weller North American web site: TECHNICAL SUPPORT: https://www.weller-tools.com/us/en/weller-care-technical-customer-support REPAIR HELP LINE https://www.weller-tools.com/us/en/contact-our-repair-helpline Weller will frequently use their Product Distributors for receiving/shipping damaged or defective Weller soldering tools. SO, your Local or Regional Weller Dealer is a Key Contact. Weller provides repair service (warranty and non-warranty) for their products. I use this service for Calibration of Weller WCM1 as well as Weller repairs, when parts are unavailable (and Weller repair service is cheaper than eBay parts). Here are the latest contacts (Phone / Web Mail) that have, as of March 28, 2022 Weller: Product Specialist/CSR – Toll Free: 866-498-0484 Weller Web Mail: weller-na@weller-tools.com NEW: Weller Website: http://www.weller-toolsus.com Weller Professional Tools Division ; Repair Department ; P.O. Box 728 1000 Lufkin Road Apex, NC 27539