At VDOM, we strive to provide our customers with the best possible shopping experience. We understand that sometimes returns are necessary for a variety of reasons, and we want to make the process as easy and stress-free as possible. 14-Day Return Policy Returns are accepted when items meet the following criteria: they must be in the same condition as when you received them—unworn or unused, with tags still attached and in their original packaging. Refunds will be issued to your original form of payment with proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at info@thevdom.com..You can return any unopened item sold on our site for any reason whatsoever within 15 days from the time of delivery. Our customer service representatives will work with you to resolve the situation by either replacing the original item or refunding your money. Exceptions Please note that all apparel sales are final with no returns. We cannot accept returns on any apparel items for any reason. How to start a return: For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps: Click Here to Print and Fill Out the Returns Request Form. The request form allows us to process your return faster and more efficiently. Please allow 48 hours to review your return request and respond. If your return is approved, please allow us up to 4 weeks to process your return. If you have a question regarding the status of your return, you can request an update by Contacting our Customer Service Department . Please note that all returned items must be in their original packaging and in the same condition as when they were received. Our Promise: At VDOM, we stand behind our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, please don’t hesitate to contact us. We will do everything we can to make it right. Thank you for choosing VDOM. We appreciate your business and look forward to serving you again in the future.