URU PRODUCT&DESIGN is a design office based in Kyoto. We mainly produce handmade accessories with original shapes, and also develop the daily wear brand "Relax". About the product Unless otherwise stated on the product page, all materials for earrings that come into contact with the skin are 14kgf (gold-filled), including the catches. They are resistant to metal allergies and are also highly durable. All leather is made of genuine leather. Therefore, it will become softer and more familiar with use, and the color will deepen. Please enjoy the aging unique to genuine leather. The material of the rings is silver 925. All accessories other than select items are handmade. For this reason, there may be slight differences between the product image and the actual product delivered, and between the finishes on the left and right. Please order only if you can accept these as unique characteristics of handmade products. Please note Stones and leather each have their own unique texture and personality, and some may have minor scratches or color variations inherent in natural materials. Please purchase with understanding. About product shipping: Please check the product page for shipping costs. Accessories will be shipped using Japan Post's Click Post (delivery date and time cannot be specified). Items larger than the Click Post compatible size will be shipped by courier. Shipping costs may vary depending on your region. Please note that we cannot accept designated delivery dates or times. Free shipping on purchases of 10,000 yen or more (tax included). Delivery time: The delivery period varies depending on the product, but it will be delivered in approximately 3-10 days from the date of your order. Please note that it may take longer due to circumstances such as remote islands, weather, or traffic. Payment method The following payment methods are available: Credit cards (VISA, MasterCard, American Express, Diners, JCB), convenience store payment (Lawson, FamilyMart, Circle KSunkus, Seicomart, Convenience POS register), bank transfer, Rakuten Pay, carrier payment, etc. [Returns, exchanges, and order cancellations] (Updated January 24, 2019) In the case of accessory products: For hygiene reasons, we cannot accept returns or exchanges regardless of whether the item has been worn or not. Thank you for your understanding. If the product you received is defective, please see below. In the case of returns due to our company's fault, such as significant scratches or defects in the delivered product: We will exchange it for the same product. (For one-of-a-kind products with no substitutes, we will refund the purchase price.) We will cover the return shipping costs, so please send it back with postage due. In the case of apparel and goods: Returns due to customer's convenience, such as "the product is different from the image" or "I made a mistake in the order" ① The product is unopened ② Contact us within 7 days of receiving the product We will only accept returns if you contact us. Please contact us by email (click the email mark on the lower left of the web store page). Please note that the return shipping cost is borne by the customer. [About accessory repair] If the product is damaged within 2 months of purchase due to appropriate use, we will repair it free of charge. [About individual sales of earrings and replacement of earring parts] We do not sell individual earrings (only one side) for earrings sold in pairs. Unless otherwise stated on the product page, we generally do not accept replacement of earring parts. Repair request procedure 1: Please email us (click the email mark on the lower left of the page) with details such as the circumstances of the damage. We will contact you back. 2: Please send the product to us with postage due. We will email you the return address. 3: After confirming the condition, we will contact you again with the repair period. *If the damage is due to improper handling during use, a fee may be charged for the repair. Please note. [Regarding communication from our company] Communications from our company regarding returns, order cancellations, and other inquiries may be sent via the stores.jp domain. When making inquiries, please enter your email address correctly and set your email environment to allow reception from stores.jp in advance. [FAQ regarding purchase] Please see here for frequently asked questions regarding purchase: https://stores.jp/faq/order?target=customer Terms of Service regarding Specified Commercial Transactions Privacy Policy Post Share powered by STORES