Home > Information > News

Xpeng Motors responds to the incident of a child's finger being trapped by the X9 screen: We will immediately conduct a technical inspection of the product and upgrade multiple anti-clamping features.

IT Home 2025-03-27 10:17:27

IT Home reported on March 27 that recently, a 5-year-old boy had his finger partially severed by the rear entertainment screen of a Xiaopeng X9, raising concerns. The car owner questioned the adequacy of the product's "anti-pinch" design.

On March 26th, in the afternoon, a relevant staff member from Xiaopeng Motors responded to China News Weekly, stating that in response to the incident of a child injury that occurred in January 2025, the company had promptly established a special team to follow up on the matter and maintained close communication with the family at all times.Provide care programs to the families of clients.At the same time, immediately conduct a technical inspection of the product.The upgrade has completed multiple anti-clamping function enhancements based on the existing safety mechanisms.The company will do its utmost to resolve user experience issues.

小鹏汽车回应 X9 屏幕夹断儿童手指：立即对产品展开技术排查，升级多项防夹功能

IT Home attached event review:

According to a report by Black Cat Complaint on March 26, in January, Mr. Chen's family from Huizhou drove a Xiaopeng X9 for their trip.A 5-year-old son got his left index finger caught in a retractable stand while using an entertainment screen.

Mr. Chen questioned the design of the product's "anti-pinch function," which led to his 5-year-old child's finger being severed. This not only affected the child's physical and mental health but also their future career choices. He recalled that the screen was extending at the time, with the child's thumb in front operating the screen and their index finger behind it. "The stand was sharp like scissors," he said, as it clamped down on the finger without rebounding.

Mr. Chen said,Claim for medical expenses, emotional distress compensation, etc., totaling 100,000 was rejected.Moreover, Xiaopeng has not provided a specific compensation plan to date. The other party stated that compensation "is more about applying from the perspective of customer care, and the actions and supervision during the incident also need to be taken into consideration."

【Copyright and Disclaimer】The above information is collected and organized by PlastMatch. The copyright belongs to the original author. This article is reprinted for the purpose of providing more information, and it does not imply that PlastMatch endorses the views expressed in the article or guarantees its accuracy. If there are any errors in the source attribution or if your legitimate rights have been infringed, please contact us, and we will promptly correct or remove the content. If other media, websites, or individuals use the aforementioned content, they must clearly indicate the original source and origin of the work and assume legal responsibility on their own.

Xpeng Motors responds to the incident of a child's finger being trapped by the X9 screen: We will immediately conduct a technical inspection of the product and upgrade multiple anti-clamping features.

Most Popular